Privacy Policy

Privacy Policy

U Trust Insurance Agency LLC ("U Trust," "we," "us," or "our") respects the privacy of our clients or users and is committed to protecting your personal data. "Client" refers to any individual or organization that interacts with us through our website, services, or customer support channels. This includes, but is not limited to, individuals seeking information, users of our services, and representatives of organizations.
"User" refers to any individual who visits or interacts with our website or online services. This term is used interchangeably with "client" where applicable and includes both individuals and organizational representatives. By providing your information to us, you consent to the collection, handling, and use of your personal data in accordance with this privacy policy. This document explains how we collect, use, and safeguard your information when you interact with us through our services, website, and customer support channels.

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1. Information We Collect

1.1. Personal Data:
Personal data refers to any information that relates to an identified or identifiable individual. This includes any details that can be used, either directly or indirectly, to identify a specific person. We collect personal data that you voluntarily provide to us. This includes, but is not limited to, your name, address, email address, telephone number, and insurance details. We collect this information only when you provide it to us directly through our online forms, customer service interactions, or via other direct contacts such as email or phone. We do not use illegally parsed data or information obtained without your explicit consent.

1.2. Usage Data:
When you visit our website or interact with our services, we may automatically collect information about your device and usage. This includes information like your IP address, browser type, device type, pages you visited, time spent on pages, and other diagnostic data.

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2. How We Use Your Information

2.1. To Provide and Manage Services:
We use your information to fulfill our contractual obligations, process insurance claims, manage your account, provide customer support, and ensure the delivery of services you have requested.

2.2. For Communication:
We use your information to communicate with you about your account, policy changes, updates, and other important information related to your insurance services. We also use your information to respond to you when you contact us. We obtain your consent when required by law and always respect your communication preferences.

2.3. For Marketing:
We may use your information to send you promotional messages and marketing offers. We obtain your consent when required by law, such as for SMS marketing. For email marketing or other marketing channels, we may send you promotional information without requiring additional consent, where permitted by law. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the messages.

2.4. Legal and Compliance:
We use your information to comply with applicable laws, respond to legal requests and processes, participate in legal proceedings, prevent fraud, address fraudulent, malicious, deceptive, abusive, or unlawful activities, to enforce or investigate potential violations of our policies, and protect our rights and interests and those of others.

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3. How We Share Your Information

We do not share, sell, or trade your personal information with any third parties. All client information is kept strictly confidential and is only used internally to provide and improve our services, comply with legal obligations, and communicate with you.

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4. Data Security and Cybersecurity

4.1. Data Security:
We employ a variety of security technologies and measures designed to protect your information from unauthorized access, use, or disclosure. This includes, but is not limited to, encryption protocols, secure servers, firewalls, and intrusion detection systems. Access to your personal data is restricted to authorized personnel who are required to maintain the confidentiality of your information.

4.2. Cybersecurity Measures:
To safeguard against cyber threats, we continuously monitor our systems for potential vulnerabilities and cyber-attacks. We employ multi-factor authentication (MFA) for access to sensitive data, conduct regular security audits, and maintain updated antivirus and anti-malware software. Additionally, we implement stringent access controls and ensure that all employees are trained in cybersecurity best practices to prevent data breaches and cyber incidents.

4.3. Incident Response:
In the event of a data breach or cyber incident, we have established an incident response plan to promptly address and mitigate the impact. This includes notifying affected clients, working with cybersecurity experts to contain the breach, and taking steps to prevent future incidents.

4.4. Limitations:
While we strive to ensure the highest level of security, please be aware that no method of transmission over the Internet or electronic storage is entirely foolproof or 100% secure, and we cannot guarantee absolute security.

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5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

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6. Your Data Protection Rights

6.1. Access, Correction, and Deletion:
You have the right to access, correct, or request deletion of your personal data. You can typically manage and update your information through your account settings. If you require assistance, please contact us directly.

6.2. Withdraw Consent:
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. To do so, please contact us directly.

6.3. Complaints:
You have the right to file a complaint with a data protection authority regarding our handling of your personal data. If you have concerns or need assistance, please contact us, and we will work to address your concerns.

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7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy regularly. Continued use of our website or services after changes will constitute your acceptance of the updated policy.

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8. Contact Us

If you have any questions about this privacy policy, please contact us: By email: info@utrustins.com
By phone: 864-285-4474
By mail: U Trust Insurance Agency LLC, 12204 SE Mill Plain Blvd, Vancouver, WA 98684